Privacy Policy

In this Privacy Policy, “we”, “our”, and “us” refer to Frog Glass, owned and operated by Peter Carmichael in Brisbane, Queensland. Your privacy matters to us, and this policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth).

We do not sell, rent, or disclose your personal information to third parties for direct marketing purposes.

1. Personal Information We Collect and Hold

We may collect the following types of personal information depending on the services you require:

Your name, address, phone number, and email address
Address where glazing work is required
Payment details (if you choose to pay electronically)
Details relating to your residential or commercial property
Information relating to insurance claims, where applicable
Business or trade information (if you are a commercial client or supplier)
Any information you provide through our website forms or over the phone
If you apply for employment: name, address, contact details, résumé, employment history, references, licences, and qualifications

You may choose not to provide personal information, but this may prevent us from offering certain services (e.g., quoting, booking emergency glass repair, processing an invoice).

2. How We Collect and Store Personal Information

2.1 Collection Methods

We collect personal information when you:

Contact us via phone: 0732721644
Send an email to: info@frogglass.com.au
Complete a form on our website
Request a quote or emergency service
Engage us for residential or commercial glazing work
Interact with us via social media
Apply for a position with Frog Glass

We may also collect information from third parties, such as:

Insurance companies (when lodging claims)
Real estate agents, builders, or contractors
Public registers (if required for certain commercial projects)

If someone provides your information on your behalf (e.g., a real estate agent or family member), they must have your permission to do so.

2.2 How We Store Information

We store personal information:

Electronically on secure systems
In paper form in secure office locations

We take reasonable measures to protect your information from:

Unauthorised access
Loss or misuse
Modification or disclosure

We destroy or de-identify information when it is no longer required.

3. Why We Collect, Use, and Disclose Personal Information

We collect personal information to:

Provide quotes
Book and deliver glazing services
Process invoices and payments
Manage emergency glass repair requests (24/7)
Carry out installation, replacement, and maintenance work
Communicate regarding bookings, status updates, or changes
Resolve complaints or warranty matters
Improve our services and customer experience
Provide customer support
Meet legal or regulatory requirements

Examples include:

Confirming details for glass repairs, replacements, or installations
Organising commercial glazing projects
Coordinating subcontractors to complete your job
Sending invoices or receipts
Contacting you for follow-up or feedback

3.1 Email, SMS & Phone Contact

We may use your email or phone number to:

Confirm bookings
Send work updates
Verify service details
Provide important notifications

These are essential communications and cannot be unsubscribed from.

3.2 Marketing Communications

You may receive occasional:

Promotions
Service reminders
Updates about Frog Glass

You can unsubscribe anytime.

3.3 Website Analytics

We use tools such as Google Analytics to understand website usage and improve user experience. These third parties may access certain website-related data, but must maintain confidentiality.

3.4 Overseas Disclosure

Frog Glass does not routinely transfer personal information overseas. However, some website, analytics, or cloud service providers may store data on servers overseas. We ensure these providers meet Australian privacy standards.

4. Accessing or Correcting Your Personal Information

You can request:

Access to the information we hold about you
Corrections to inaccurate or outdated information

Simply email: peter@frogglass.com.au

We will respond within a reasonable timeframe. If we incur a cost to retrieve archived information, we will notify you in advance.

5. Complaints

If you believe we have not handled your personal information correctly, please contact:

Privacy Officer – Frog Glass
5/15 Overlord Place
Acacia Ridge, Brisbane, QLD 4110
Email: peter@frogglass.com.au
Phone: 0732721644

We will acknowledge your complaint promptly and work to resolve the issue.

6. Employee Records

This Privacy Policy does not apply to current or former employee records, but does apply to job applicants.

7. Cookies and Website Use

Our website uses cookies to improve functionality and user experience.
You may adjust your browser settings to refuse cookies, though some features may not function properly.

Our website contains links to third-party sites. We are not responsible for their privacy practices.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page. Please review it periodically.